PowerSchool Parent Portal
Frequently Asked Questions (FAQs)
 
Q. What is PowerSchool?
A. PowerSchool is our student information system. It allows us to manage information such as grades, attendance, demographics, courses, etc. Since Powerschool is web-based, some of this information can easily, but safely be shared with parents and students.
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Q. What is the web address for PowerSchool?
A. The Forestville School District's PowerSchool portal's address is: http://ps.forestville.wnyric.org
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Q. What can I see on the PowerSchool site?
A. Parents can access the following information: grades for current classes, gradebook entries for assignments, attendance for the past two weeks or the current quarter, teachers comments, various reports via email, and the school bulletin.
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Q. Is this system secure?
A. Absolutely. In fact, your child’s safety and privacy are our greatest priorities. The Parent Portal is hosted through PowerSchool, our secure student information system. Your child’s records can only be accessed by authorized school officials and those with whom you share your password.
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Q. Who do I contact for PowerSchool access?
A. Letters were sent home to parent/guardians with username and password information. If you did not receive that information, please e-mail us at mmurphy@forestville.com to request your access ID information.
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Q. Can I change my username and/or password?
A. Yes.  By clicking on the Account Preferences icon located at the top of the Portal page, you can update your name, e-mail address, username, or password. 
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Q. Do I need a separate login for each of my children?
A. No, you may have all of your students in grades 1-12 included in your same account. 
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Q. I have multiple children in the district. Can I have access to all their accounts under just one username and password?
A. Yes, even though we are only releasing access ID's for students in grades 6-12 for now, in November we will sned out access ID's to add any students you have in grades 1-5 to your account.
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Q. My husband/wife and I are separated/divorced. Can we get another parent username and password for our child’s account?
A. Yes. Using the same access ID's, separate accounts can be created. 
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Q. Can other people see my child’s grades and information?
A. As long as you protect your password, others will not be able to see your child’s information. Each child/parent is issued a unique identification log in and password. Your child’s records can only be accessed by authorized school officials and those with whom you share your password.
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Q. What if I want others to have access to my child’s grades (Grandparents, Aunts/Uncles)?
A. If you want others to have access to your child’s grades via the Internet/PowerSchool, you will need to provide them with the access ID's that was provided to you in your letter. Using this information, access accounts can be created by them using the same process as you did.  It will be the responsibility of each parent/guardian to distribute (or not distribute) this login/password as they see fit. We recommend that you keep this information confidential and use caution when sharing it.
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Q. Where are the directions for PowerSchool parent access?
A. You can download a tutorial that you can print in pdf format. Please see link available on the Parent PowerSchool section of our website. (Note: You will need AdobeReader to view this file.)
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Q. I replied to the PowerSchool auto-email with a question, but have not received a response. Why?
A. The PowerSchool auto-generated email is created and sent by the PowerSchool server, not by an individual. The server will not reply to your email sent to that address. If you have questions about your child's progress, please direct those questions directly to the faculty member.
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Q. I can't login to the parent or student portal. I put in my username and password and click submit. After clicking submit, the page reloads to a blank username and password line and does not login. Help?
A. PowerSchool uses "cookies" and this means your internet security is set too high, probably to the highest level of security, which blocks cookies. Depending on your browser, you will need to find the Internet Security area and turn it down a level or two so cookies are accepted. You can find out more information about this by going to your web browser's help menu and doing a search on "cookies" or "internet security."
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Q. Do students and parents see the same screens/comments?
A. When students and parents access the PowerSchool server, they see the same information with two exceptions; parents have the ability to view all of their student's info with one account, along with being able able to enter their email address and to request automatic progress reports via email.
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Q. I have questions about the information found regarding my child’s grades or attendance. Who should I contact?
A. We encourage you to talk with your child about your concerns, if appropriate, and then contact your child’s teacher by phone.  The Main Office in each building will also be able to assist you if needed.
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Q. I don't have Internet access at home. How can I access the PowerSchool Parent Portal?
A. Public access computers are avilable in each of our libraries for your use during normal school time.  Check in at the main office at either building, at which they will guide you to the location.
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Q. What do Q1, Q2, Q3, and Q4 stand for?
A. Q1 is the average for Quarter 1. Q2 is the average for Quarter 2. Q3 is the average for Quarter 3. Q4 is the average for Quarter 4. When an average is visible you may click the average to see the assignments that affected the score.
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Q. How often are grades updated online?
A. Each teacher uses their own timeline for entering their grades. Feel free to check with your child’s teacher(s) for their policy on how often or when they post grades online.
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Q. How do I cancel my Parent Portal account?
A. Send an email from the account that is registered to you to mmurphy@forestville.com indicating that you would like your Parent Portal account disabled.
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Q. How do I get more help with the PowerSchool Parent Portal?
A. If you’re still left with questions regarding the Parent Portal after reviewing the resources found on the Parent Portal web page, you may e-mail mmurphy@forestville.com or by calling Mr. Muprhy at 965-6565.